We Don't Always Get it Right

But occasionally we do!  Here's what one customer had to say about us.  You can read about his experience here.  Thank you Simon for taking the time to write! 

And here are some other comments:

“A big thank you…Awesome bike, awesome service, sound advice and beautifully prepared when I picked it up.”  RM

“A terrific dealer.  Well stocked with very friendly and helpful staff!  Congratulations.” AG

“I just wanted to thank you and your staff for being so friendly and helpful when I requested a gift certificate.  My boyfriend raved about the service at Renegade Cycles when he bought his bike and I can definitely see why.  It makes such a difference to deal with guys like you who have their customer service down pat.  Keep up the awesome work!”  AF

“Thank you for fixing my hanger and putting the new XT on it.  That was a real help.  The next day (thanks to you) I came first in my downhill race at Megalong Valley.  I also beat my personal track record.  Thanks heaps.”  AS

“It is not often I received such good service that I am drawn to write a letter or fax.  I brought my mountain bike into your store on Friday last week with the expectation that I could have my bike serviced before the RTA bike ride on Sunday.  My bike was ready not the next day, but the next morning and has not functioned this well since I purchased it one year ago.  It is genuinely difficult to find this sort of service.  I will have no hesitation in recommending Renegade Cycles to my work colleagues and friends.”  JS

“Thanks for being a great cycle shop…I have enjoyed my contact with you but am now just a bit far away – across the Tasman!  It will be hard to find a cycle shop just like yours.”  AS

“You are terrific to follow up and remember to tell me.  No wonder we customers keep coming back.  Thank you.”  JG

“I just want to pass on what an awesome job your guys have done for me on two recent occasions - first time was to replace some springs in my forks.  Job done same day no loss of riding.  Today 17/1 I was in with a wheel that needed to be rebuilt.  The guys said after lunch 18/1 but said they would see what they could do.  I get a call 17/1 @ 1pm, job done. Under promise over deliver....love it.....keep up the great work.”  MC

“I just wanted to thank the team at Renegade Cycles for their professional assistance throughout the year.  I have enjoyed my cycling [this year] immensely.  All the equipment that I have purchased there has been of the highest quality.”  DG

“Do you know… you are the ONLY bike store of ALL the locals emailed (Hornsby to Manly to Parramatta) to reply to my email.  Now that’s got to warrant a visit!”  PE