The Renegade Cycles Difference

We care about your cycling and your enjoyment. Before you settle on a bicycle brand, consider your choice of bike shop too. Here's what we offer at Renegade Cycles:

Our unique and unbeatable 90-day money back guarantee. On offer since 1998 and it's still unmatched by any other bicycle shops.
"We want to make sure you are absolutely thrilled with your new bicycle and accessories. If for any reason you are not completely thrilled, you may return them to us within 90 days for a full refund."
(The Fine Print: Fair wear and tear is OK. Any damage that in our opinion is from accident, abuse or neglect will be deducted. You may also return your bike and put the price toward a different or better model, colour or size. Purchases for commercial purposes and Trek Project One custom bikes are excluded. This guarantee is not transferable.)

Easy-to-understand value that’s fair for all.
With every $500 that you spend on your new bicycle, you'll receive a $25 Bike Bonus voucher to use on your next purchase. Everyone gets the same deal. It's fair for all. You'll also receive a $169.95 Deluxe Service voucher with every adult bike purchased (or a $219.95 E-Bike Service voucher for E-bikes). Kids bikes receive commensurate vouchers too.

Engaging and knowledgeable staff who care.
At the end of the day, you know when you have a salesperson in front of you who gets you (or an experienced mechanic who gets you and your bike.) That's why everyone who works at Renegade Cycles rides. And we supplement our riding experiences with Trek University PhD degrees and in-store staff training. The degrees are awarded by successfully completing a wide range of product and retailing courses all designed to make your in-store and riding experiences the best. Product knowledge and customer service are key points of difference when you shop with us. We know because you’ve told us.

We're the easiest place to buy a bike.
Sounds simple but providing a seamless customer shopping experience is actually quite hard. The shop (including the workshop) has to be open 7 days a week. Parking has to be easy. The shop has to be well stocked and merchandised. The staff have to be friendly, knowledgeable and efficient. The processes and procedures behind the scenes have to be customer-focused. You even have to take all major credit cards. With all of these factors in place that’s why at the end of a sale many customers tell us "That was easier than I thought it would be."

Experience the Renegade Cycles difference today.